Best Rate Guarantee

Our promise to you - if you find a lower rate at the time of booking one of our New Orleans Hotels, we'll match the rate!*

If you find lower rates on your Hotel St. Marie room(s) at the time of booking, call 1-800-366-2743 and we will match the rate. The following requirements must be met before submitting a claim:

  • It has been less than 24 hours since booking your original reservation on the Hotel St. Marie Web site and it was not booked within 48 hours of arrival.
  • The rate must be available to the general public. Qualified discount rates, such as, AAA, AARP, group, corporate or wholesaler rates do not qualify.
  • The Guarantee does not apply to Web sites where the specific hotel and location are not known until the booking is made such as and The rate must be for the same arrival date, length of stay, room type, and number of guests.

To submit a claim, please send an email to and in the subject line state, "Hotel St. Marie Best Available Web Rate Guarantee". Include a screen shot of the web page you found the competing rate on with the date visible. To take a screen shot on a computer running Microsoft Windows, simply press the "Print Screen" button at the top of your computer keyboard, open up a new email, right click on your mouse and click "paste". The image from the screen should appear in the body of the email.

You will hear back from our Customer Service team within 48 hours of submitting your claim.

* All specified criteria must be satisfied for rate matching or discount from the Hotel St. Marie.

Date of Arrival:

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Hotel St Marie amenities
  • Swimming pool in our beautiful tropical courtyard
  • 24 hour concierge service
  • 24 hour valet and bell service
  • Spa services by The In-Room Spa Company
  • In-Room Coffeemakers
  • Complimentary USA Today and Times Picayune
  • Photocopying and Facsimile services
  • Voice Mail
  • Irons and hair dryers in every room
  • Complimentary safe deposit boxes
  • All guest rooms are non-smoking

827 Toulouse Street New Orleans, LA 1-888-626-4812 •