Our promise to you - if you find a lower rate at the time of booking one of our New Orleans Hotels, we'll match the rate!*
If you find lower rates on your Hotel St. Marie room(s) at the time of booking, call 1-800-366-2743 and we will match the rate. The following requirements must be met before submitting a claim:
To submit a claim, please send an email to firstname.lastname@example.org and in the subject line state, "Hotel St. Marie Best Available Web Rate Guarantee". Include a screen shot of the web page you found the competing rate on with the date visible. To take a screen shot on a computer running Microsoft Windows, simply press the "Print Screen" button at the top of your computer keyboard, open up a new email, right click on your mouse and click "paste". The image from the screen should appear in the body of the email.
You will hear back from our Customer Service team within 48 hours of submitting your claim.
* All specified criteria must be satisfied for rate matching or discount from the Hotel St. Marie.